Asos buys Topshop, Topman and Miss Selfridge – which is what it means for present playing cards and returns
You can still shop online – but on the Asos website
Asos will officially acquire Topshop, Topman, Miss Selfridge and HIIT – a sportswear label – on February 4th. As of that date, you will no longer be able to shop on the brands' existing websites and will instead be redirected to the Asos website that sells sections of items from those brands.
Until then, it seems you can still shop online as you normally would, but we asked Deloitte and we'll update this story as we know more. It is important to remember that things can change quickly in the management of a company and there is a greater risk that things won't show up. So if you choose to buy online, use a debit card for extra security. or a credit card if the item costs over £ 100.
This gives you extra protection in case something should go wrong as you could try to reclaim your money under the Chargeback Rules or Section 75 from your card provider. Under Section 75 of the Consumer Credit Act, if something costs between £ 100 and £ 30,000 on a credit card, the card company will be equally liable if something goes wrong so you may be able to claim your money back from them.
Under chargeback – which is not a legal requirement, just a customer service promise – your bank will try to get money back from the bank of the company you bought from. (Note that even if you paid the money, the company can sometimes dispute it with the bank and have the money back later.) Please see our chargeback and Section 75 guides for full details.
Topshop and Miss Selfridges high street stores will close and jobs will be at risk
Topshop, Topman and Miss Selfridge's 70 physical stores are not part of the Asos deal (HIIT does not have any stand-alone stores). These stores will now be closed for good, putting 2,500 jobs at risk of redundancy. If you are an affected employee who is concerned about your job, read our redundancy guide to find out about your rights.
However, Asos is hiring 300 people from the brands' existing design, purchasing and retail partnership teams.
Gift cards will no longer be accepted from February 4th
Asos says, responsibility for gift cards purchased prior to takeover on February 4th rests with Deloitte and will therefore not be accepted. Deloitte has confirmed that existing gift cards can be used online through February 4th to fund 50% of a purchase.
When Arcadia first went into administration, its brands initially continued to accept gift cards as usual. But then it changed its policies so they could only be redeemed against 50% of your expenses (so if you had a £ 10 gift card you could still get full face value, but only if your total purchase was £ 20 + amounted to). For more information, see Topshop, Burton Gift Card.
We have long said that we are not fans of gift cards because you don't have guaranteed protection when the company it's intended for goes into administration. Administrators can choose to stop accepting gift cards in this situation, which means they can become worthless. It can be useful to keep this in mind when considering whether to continue buying gift cards in the future. For general information on how to try to reclaim cash from a company in administration if something goes wrong, see our administration help.
The right of return depends on when the items were purchased
Asos says it is not responsible for orders placed before February 4th, so it won't accept returns purchased before that date. However, for orders placed after February 4th, returns will be processed according to standard guidelines.
Deloitte says it will continue to process returns for items purchased online before February 4th. However, a decision is still being made as to whether in-store returns should be accepted.
In the past, there have sometimes been issues with returns and refunds processing when business goes under administration.
You cannot use Arcadia business cards with Asos
A business card is essentially a credit card that you can only use with one chain or group. This has been offered by several Arcadia brands, including Topshop – although they are managed by a separate company called New Day.
When Arcadia went into administration we were told that the cards were expected to continue working, but this could change if the company is sold. Asos informs us that Arcadia cards will not be accepted upon takeover and Deloitte has confirmed that these cards will be turned off on February 4th. If you owe money on your business card, you will need to repay your balance as usual.
Customers who have problems with the refund of their loyalty cards should contact New Day directly. You can find the contact details on the New Day website.
A buyer is still being sought for Burton, Dorothy Perkins and Wallis
Burton, Dorothy Perkins and Wallis are not part of the sale to Asos – Deloitte is still looking for a buyer for these brands. Evans (the brand, not the stores) was bought by Australian fashion retailer City Chic Collective in December 2020.
The outfit was not for sale as part of the administration, as it never produced its own range of clothing. Instead, items from various Arcadia brands were sold. Most of these stores are now permanently closed.