Bonmarché breaks down in administration – your rights are defined

I have a gift card – can I still use it?

According to RSM, gift cards can continue to be issued in-store and online as usual and are still worth 100% of their face value.

However, if you already have a gift card, we encourage you to redeem it ASAP and we advise caution before purchasing new messages.

We have long said that we are not fans of gift cards because you don't have guaranteed protection when the company it's intended for goes into administration. Administrators can choose to stop accepting gift cards in this situation, which means they can become worthless.

What happens to online orders?

According to RSM, online orders placed prior to Bonmarché's entry into administration will be delivered as usual, while new purchases can still be made.

It's important to remember that when a company is under management, things can change quickly and there is a greater risk that things won't show up. So if you choose to buy online, use a debit card or credit card for security reasons if the item costs over £ 100.

This gives you extra protection in case something should go wrong as you could try to reclaim your money under the Chargeback Rules or Section 75 from your card provider. Under Section 75 of the Consumer Credit Act, if something costs between £ 100 and £ 30,000 on a credit card, the card company will be equally liable if something goes wrong so you may be able to claim your money back from them.

Under chargeback – which is not a legal requirement, just a customer service promise – your bank will try to get money back from the bank of the company you bought from. (Note that even if you paid the money, the company can sometimes dispute it with the bank and have the money back later.) Please see our chargeback and Section 75 guides for full details.

Can I go back anyway?

According to RSM, items can still be returned under the normal refund policy – this includes returning items to the store. Bonmarché stores in England reopened today (Wednesday 2nd December) following the end of the UK lockdown.

In the past, there have sometimes been issues with returns and refunds processing when business goes under administration. So if you have something that you want to return, it's worth trying ASAP – this is definitely a good general rule, but it's especially true here given the current uncertainty.

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