BT and EE to hit thousands and thousands with as much as four.5% value hikes – what you are able to do about it

Signed up to your current deal with BT or EE  between 11 January 2019 and 31 August 2020? Most face a 0.6% rise

Most broadband, home phone and mobile customers who signed up to their current deal between 11 January 2019 and 31 August 2020 will hit by a smaller rise, which has now been confirmed as 0.6%, from 31 March (you’ll also see this on your April bill). 

This is due to these terms and conditions allowing for an annual increase pegged to the previous December’s CPI as announced in January. It means a £20 a month bill will go up by 12p a month or £1.44 a year.

If you signed up to a TV deal between these dates you won’t be affected – that includes BT Sport customers on a contract. Many of these customers saw price hikes of up to £72 a year from November 2020 instead. The other exception is if you’re a ‘BT Basic’ or ‘Home Phone Saver’ customer, in which case prices also won’t rise.

BT wouldn’t tell us exactly how many customers are affected or whether most will see a 4.5% increase or a 0.6% rise. 

Plusnet customers are not affected 

Customers of Plusnet, which is part of the same telecoms group as BT and EE, are not affected by the increases taking force on 31 March. Their prices are currently linked to April’s CPI inflation, as announced in May, which we don’t yet know.

From next year, Plusnet prices will, however, rise in line with December’s CPI as announced in January, plus 3.9 percentage points. 

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