Currys PC World prospects wiped £ 100 off reward playing cards after web site failure
What to do if your gift card has been deleted
Currys PC World told MoneySavingExpert.com on Friday night that any customer who has lost money will put it back on their gift card "ASAP", although no exact schedules are given. Some customers have reported that a replacement gift card will arrive in "3-5 days".
The retailer will be in touch with affected customers and work to recover funds. However, if you've lost money, it's still worth contacting him to make sure he is aware of your case. You can find additional ways to contact us on the customer service page. Also, if you are unhappy with what happened, or believe that it caused you lost or additional costs, you should also formally complain to Currys PC World and ask them to help.
Many customers are unhappy that the problems with gift cards mean they lost their chance at Black Friday deals. Currys PC World is aware of this frustration and tries to ensure that customers are not put at a disadvantage. We asked what this means in practice and if offers could still be honored if you couldn't complete a purchase and will update this story as soon as we hear about it.
I have an unspent gift card – can I still use it?
It is currently unclear if there are still issues with the issue of gift cards. We asked Currys PC World to urgently confirm that gift cards are now safe to use, but for now it is worth being careful.
If in doubt, before you pay with a gift card, you should check with Currys PC World directly to make things work normally again.
What does Currys PC World say?
A spokesman for Currys PC World said, “Due to the unprecedented number of customers shopping online at Currys PC World this Black Friday, our website has experienced a temporary outage. Unfortunately, gift card transactions were affected.
"We will ensure that any customer affected by this issue can return money to their gift cards as soon as possible. We apologize for this issue and understand that customers will be disappointed that they were unable to secure their products. "