Cyberpunk 2077 Video Sport Hit With Complaints Of Malfunction – How To Get A Refund
I bought a hard copy of the game on Playstation or Xbox
Consumer law rules require sellers to provide a repair, replacement, or full refund if a physical item is faulty. If you bought a physical copy of the game online, you also added extra protection. Here, all online orders can be returned for a full refund within 14 days of arrival. And here is the seller's responsibility. not the manufacturer. So please ask the shop for a refund first.
CD Projekt Red adds that if you are having trouble getting a refund from the retailer you should contact them by December 21 at [email protected], although some buyers have reported they have not received a response yet. It is unclear what will happen after that date, although the game's experience may improve after various bugs are fixed.
I bought the game on PC
It appears that most of the PC versions of the game were sold through Steam, which sends out digital copies. According to consumer law rules, you can request a repair or replacement here. If the repair or replacement does not work or is not possible, you can request a price reduction instead.
However, Steam's right of return goes beyond that. In general, if you haven't played the game for more than two hours and the game has not been "consumed, modified or transferred", you can get a full refund within 14 days of purchase. You can request a refund on the Steam website.
If you bought the game elsewhere, you will need to speak to the seller directly. As above, if you purchased a hard copy, sellers will be required to provide a repair, replacement, or a full refund. If you bought a physical copy of the game online, you also added extra protection. Here, all online orders can be returned for a full refund within 14 days of arrival.
However, it doesn't seem like you can refer PC version complaints to Projekt Red. The statement implies that only complaints about printouts of the game purchased from PlayStation or Xbox will be considered. We asked for clarification.
Will the game improve?
The game's developer, CD Projekt Red, has apologized for the issues and says they are working on improving many of the issues players have noticed. It is said that the first round of updates has been completed and the next ones will be completed in the coming days. Further corrections will then be published in both January and February. You can see the full explanation below: