DPD Native and DPD selected the very best parcel supply corporations, whereas CitySprint and Yodel are on the backside of the pile
What the parcel deliverers say
We asked the top and bottom ranking companies to comment. Dwain McDonald, CEO of DPD Group UK, speaks for both DPD Local and DPD, said, "It's been an unprecedented 12 months for everyone, and our industry has been one of those in the spotlight. I think everyone in the logistics industry deserves a massive pat on the back. I'm incredibly proud of our own drivers and theirs entire team for what they have achieved during this time.
"It takes a lot to improve our score as there are 40 to 50% more packets available on the network every day."
A CitySprint The spokesman said: "We congratulate everyone on this latest ranking, which comes after a challenging 12 months for those who have seen a lot of collaboration between carriers to support consumers, businesses and the community.
"It's important to note that unlike others on this list, the vast majority of our business is B2B, doing specialized same-day delivery work between businesses rather than the public. This type of work means we rarely get the opportunity. " Plan routes in advance and present others with completely different challenges. "
Yodel Managing Director Mike Hancox said, "We are delighted that the work we are doing on Collect + is recognized by Yodel as one of the top services for buyers.
"While we always welcome and review consumer feedback to improve our service, it is important that the MSE survey is viewed in conjunction with other reviews. Trustpilot gives our customer satisfaction rating of 4.5 / 5 and the results of the The Maru / edr survey, which is answered every week by around 81,000 Yodel customers and has collected over 13 million reviews to date, is significantly better than the MSE values. "