E.on takes 1.5 million funds early in Christmas billing blunder

An E.on spokesperson said: “Due to an IT issue, we have inadvertently taken direct debit payments early from some of our customers. We are sorry for this error and are taking steps to contact affected customers where we can, as well as putting information about the issue on our website and social media channels.

“Customers do not need to do anything or contact us, and we ask that they bear with us while we work to refund them on the first available date, which is 29 December. Customers’ direct debit payments will then be taken in line with their usual payment schedule.

“If a customer has incurred bank charges as a result of this issue, we will of course reimburse this money to them. Any customer who is concerned should contact us to discuss their circumstances.”

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