EDF takes over the 360,000 prospects of Inexperienced Community Vitality

Energy regulator Ofgem hired EDF to supply Green Network Energy's 360,000 customers. The transfer is scheduled to begin on Sunday, January 31st

When you are a Green Network Energy customer, you will NOT lose your gas or electricity supply and your funds will be protected. EDF should be in contact in the coming days to let you know what happens next.

But do NOT switch now. It's best to wait for the new company to contact you and confirm that the transfer is complete and your new account has been fully set up.

Once you're set up with EDF, you can use our free Cheap Energy Club to see how much you can save by switching.

I was with Green Network Energy – what happens now?

If you are a Green Network Energy customer, gas and electricity will continue to work as usual and there will be no business interruptions.

EDF, with five million household and business customers across the UK, will be in touch over the next few days to keep you updated on the latest developments. It will contact you again to let you know how to set up your account.

Your current Green Network Energy tariff will end and you will receive what is known as an "accepted" tariff from January 31st. The plan won't be the cheapest and you will stick with it for at least a few weeks until EDF has set up your new account.

However, there are no redemption fees for the "accepted" tariff. Once you've moved, you can find another listing.

When EDF contacts you to confirm that you have been redirected to EDF, use our free Cheap Energy Club to see if you can save by switching.

It is best to wait until you hear about EDF. Ofgem's guidance is: hold back as the new vendor tries to port all of them automatically, so your switch may get stuck in the system and lag.

To be on the safe side, it is also worth checking a meter reading in the next few days in case you have a billing dispute later. If you need further assistance, Ofgem has extensive FAQs.

What do I pay for the new "accepted" tariff?

We don't yet know what you will pay for EDF's new "adopted" tariff. We are following this and will update this story as soon as we find out.

"As" tariffs are usually expensive, so you can probably save 100 euros per year by switching.

When EDF has set up your new account, do a comparison with the Cheap Energy Club to find a new great deal.

I'm with Green Network Energy and I'm in credit / debt – will I get it back?

Yes. EDF will take all credits into account. You can still use this to offset future energy consumption or request a refund.

Ofgem says if you owed money to Green Network Energy, you should wait to hear from Green Network Energy's administrators or EDF. You must repay any debts in your account that you accumulated by January 31st to Green Network Energy, its administrator, or EDF.

What if I had already started moving to Green Network Energy?

If you were about to switch off from Green Network Energy when trading stopped, the switch should continue as normal – you don't have to do anything.

If you are currently switching to Green Network Energy, you will be switched to the tariff applicable by EDF. Once that's done, you can do a comparison with the Cheap Energy Club to find a new great deal.

What if I have already canceled my direct debit with Green Network Energy?

When you have done this, EDF will be in contact within the next few weeks to get it back on track.

If you have not canceled your direct debit with Green Network Energy, it should be transferred when you switch to EDF.

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