Ikea prospects are livid after ready "as much as three months" for deliveries with out "assist" from customer support
I have a problem with Ikea – what can I do?
Here's what to do if you're worried about an Ikea issue like an incomplete, damaged, or missing order:
1. First try to contact Ikea. Ikea provides customer service support through a live chat or phone service. You can find the contact details on the customer service page, but Ikea has admitted that both chat and phone lines were temporarily unavailable at peak times. When we tried to contact us online, we received a message that the web chat service was down "due to exceptionally high demand".
Ikea says it is trying to resolve inquiries as quickly as possible and has been working to increase its customer service capacity. So, if you enjoy waiting for your problem to be resolved, it might be worth your while to show indulgence.
It should be noted that if you have a faulty item you are entitled to a full refund under consumer law rules. If you've purchased an item online and for whatever reason you are not satisfied with it, you are also eligible for a refund as long as you cancel your order within 14 days of receipt.
2. Consider making a claim under Chargeback or Section 75. If you're unfortunate enough to get a response from Ikea and you've been left out of your pocket due to a undelivered or incorrect order, you may be able to claim the money back from your bank through the chargeback scheme if you paid by card.
However, this is just a customer service promise, so there are no guarantees. You must make a claim within 120 days of purchase. Keep in mind, however, that you will not be able to make a chargeback claim until you have exhausted all of the retailer's other options. Therefore, you should only do this if you have repeatedly tried to contact Ikea and Port. & # 39; I did not get an answer.
If you paid for an item between £ 100,000 and £ 30,000 using a credit card, you may also be able to make a claim under Section 75 of the Consumer Credit Act, which is a legal requirement as opposed to chargeback. Here your card provider is jointly liable if you do not receive the goods or services for which you paid for.
For complete details on how the scheme works, see our chargeback manuals and section 75.