Marriage ceremony companies warned over "unfair" coronavirus refund insurance policies

What does the competition watchdog say?

Andrea Coscelli, CEO of the CMA, said: “It’s not right that couples are facing an uphill battle over costs for weddings which couldn’t go ahead due to the pandemic. We know that businesses are continuing to face the impact of coronavirus, but consumers cannot be expected to lose out as a result.

“Many couples will be entitled to a full refund, but in the cases where they are not, we are absolutely clear there is no ‘one size fits all’ approach to retaining costs. Any proposed deduction should only cover costs already incurred in relation to the particular wedding in question, and those costs should be proven by the firm and clearly broken down.

“All wedding firms need to take note of the CMA’s action in this area and provide refunds where they are due, without unnecessary delay. Those who refuse to do so risk enforcement action.”

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