Martin Lewis criticizes Very for offering incorrect details about return rights, forcing the corporate to switch the client's Apple Watch

Very then said "sorry"

The next morning Martin received the following email from the press office.

"We saw that you replied to Gemma Duggan's tweets and wanted to let you know about the steps we are taking to resolve the issue for you.

“We contacted Gemma to apologize for the service she received. To make up for her experience, we're sending her a new Apple Watch and a gesture of goodwill.

"If an item we sell has a fault and we don't have the expertise to identify a manufacturing fault, we will contact the customer with the manufacturer to determine the cause as soon as possible. If the item is found to be faulty is faulty, In accordance with the Consumer Law Act, we will ensure that it is repaired or replaced

"In that case, our advisor should have assisted the customer or asked them to share an existing Apple report that confirmed a bug. We spoke to the advisor to remind them of our process and to make sure it wasn't Case is. " occur again. "

It's time for retail workers to get better educated

Martin has also called for retail workers to be better informed about consumer rights. He added:

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