Revealed: £1m caught in Dart Cost accounts closed on account of inactivity – how you can get it again

How to check if your account’s been closed – and reclaim any cash in it

Highways England says if you have a Dart Charge account and haven’t used it for a while, you can check if it’s still active by logging in or phoning customer services on 0300 300 0120. 

If your account has been closed, or you want to close it yourself, you can request a refund by phoning the number above. There’s no time limit on how far back you can claim and once you’ve requested your refund, it will be paid back to the debit or credit card which was linked to the account. If this isn’t possible, a refund will be issued by cheque. 

If your account’s been closed but you know you will want to make crossings in future, unfortunately Highways England says it’s not possible to re-activate it. Instead you’ll need to ring up and request a refund from your closed account, then create a new one for future journeys. 

‘If you’ve a Dart Charge account you’ve not used in a while, check’

Steve Nowottny, news and investigations editor at MoneySavingExpert.com, said: “Motorists who use the Dartford Crossing may be surprised to learn that cash can be stuck in closed Dart Charge accounts – and especially that if accounts are automatically closed due to inactivity, they won’t be automatically reopened when you next cross, even if there’s still money in there.

“Of course, right now, with many driving less and cancelling travel due to the pandemic, occasional drivers could be even more likely than normal to see accounts lapse. Ideally, those with money stuck in closed accounts would be automatically refunded. But with that not happening, the message to motorists is clear – if you’ve a pre-pay Dart Charge account you’ve not used in a while, check if it’s closed and if so whether you’re due money back.”

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