Tesco double-charges buyers because of ‘technical error’ – full assist

The supermarket’s promised to automatically refund customers within a day, though if you have been charged twice it may take a few days for your bank or card provider to actually return the money. If you shop in-store at Tesco, check your account to see if you’ve been double-charged – particularly as the supermarket hasn’t yet been able to confirm it’s fixed the problem. 

If you’re double-charged and find you’re hit by bank fees as a result – for example, because you’ve gone into an unarranged overdraft – Tesco says it’ll consider refund requests on a case-by-case basis.

Just last month Tesco shoppers complained after card payments made at some of the retailer’s petrol stations were taken months after they were made. See our Supermarket Shopping Tips for full help on cutting the cost of buying groceries. 

Thousands across the UK may have been double-charged

Tesco hasn’t been able to tell us how many customers have been hit by the payments blunder, but it’s understood it may be thousands. It has told us the problem is UK-wide and may have affected shoppers using any of its different types of store, including Express, Extra, Metro, fuel stations and superstores – though it’s also said not all shops are impacted. It says online orders aren’t affected.

MoneySavingExpert.com has seen complaints that date back to Saturday 6 February – stores they relate to include Borehamwood in Hertfordshire, King’s Lynn in Norfolk, Leighton Buzzard in Bedfordshire, Newmarket in Suffolk and Merthyr Tydfil in Glamorgan, South Wales. Let us know if you’ve been affected at [email protected] – please include when and at which store it happened.

Affected customers report being shown an error message on the card machine when making a purchase – they then pay again thinking the initial transaction hasn’t gone through, only to find that it actually did and they’ve been double-charged. 

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