Topshop, Miss Selfridge and Burton Homeowners "on the snapping point" – what you could know

How can I protect myself when ordering online?

When shopping at an Arcadia Group brand or retailer, use a debit card or credit card if the item costs more than £ 100 for extra security. This gives you extra protection in case something should go wrong as you could try to reclaim your money under the Chargeback Rules or Section 75 from your card provider.

Under Section 75 of the Consumer Credit Act, if something costs between £ 100 and £ 30,000 on a credit card, the card company will be equally liable if something goes wrong so you may be able to claim your money back from them.

Under chargeback – which is not a legal requirement, just a customer service promise – your bank will try to get money back from the bank of the company you bought from. (Note that even if you paid the money, the company can sometimes dispute it with the bank and have the money back later.) Please see our chargeback and Section 75 guides for full details.

What about returning orders?

In the past, there have been issues with processing returns and refunds when business goes under administration.

While Arcadia Group says their brands are still active and stores in England should reopen next week when the national lockdown ends, it is always worth doing it ASAP if you have something you like have to return.

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