Yorkshire Power clients livid over Scottish Energy change delays – with some ‘ready months’ for credit score refunds

Don’t switch until you’ve moved to Scottish Power and received your credit

Once you’ve moved to Scottish Power you’ll be placed on what’s known as a ‘deemed’ – ie, default – tariff. The tariff won’t be the cheapest available but it won’t have exit fees, so once you’re moved over, you can switch.

Ofgem advises customers to wait until they’ve transferred over to Scottish Power and received their credit refund before switching away to a cheaper tariff elsewhere. It says if you switch away before receiving a credit refund, the process of getting credit back becomes more complicated. 

How to contact Scottish Power and take your complaint further

If you haven’t heard from Scottish Power it’s worth trying to get in touch with them. Here’s what you can do:

  • Contact Scottish Power. Former Yorkshire Energy customers can call a dedicated customer service number on 0800 559 3309 or email [email protected] 
  • Raise a formal complaint. If you can’t get in contact using the contact details above, you may want to raise a formal complaint. You can do this direct with Scottish Power directly or via the free Resolver tool.
  • Go to the Ombudsman. If you fail to get a response to your formal complaint, or the issue doesn’t get resolved within eight weeks, you can then take it to the Energy Ombudsman, which is an independent body that handles disputes between consumers and energy firms. You can raise a complaint for free by filling in this online form. Just make sure you select Scottish Power as the supplier you want to complain about, and not Yorkshire Energy – the Ombudsman is no longer accepting complaints about the firm as it is in administration. 

What does Scottish Power say?

A Scottish Power spokesperson said: “We would like to reassure customers we are committed to honouring any customer credits and we will be in touch with each customer as we receive their final bills from the administrator. We are progressing with the issuing of final bills and credits and would like to thank our customers again for their patience.”

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